Our website uses cookies. Your acceptance of these terms by using this website, you consent to the collection and use of your information as set out in this privacy and cookie policy. If we change our privacy and cookie policy in any way, these changes will be posted on this page.

About Cookies

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser, and stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

Cookies can be used by web servers to identity and track users as they navigate different pages on a website and to identify users returning to a website.

Cookies may be either “persistent” cookies or “session” cookies. A persistent cookie consists of a text file sent by a web server to a web browser, which will be stored by the browser and will remain valid until its set expiry date (unless deleted by the user before the expiry date). A session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

Cookies on this website

We use both session cookies and persistent cookies on this website.

How we use cookies

Cookies do not contain any information that personally identifies you, but personal information that we store about you may be linked, by us, to the information stored in and obtained from cookies.

We may use the information we obtain from your use of our cookies for the following purposes:

• to recognise your computer when you visit our website;
• to track you as you navigate our website, and to enable certain features, such as bookmarking content and logging in.
• to improve the website’s usability;
• to analyse the use of our website;
• in the administration of this website;
• to prevent fraud and improve the security of the website;
• to personalise our website for you, including targeting advertisements which may be of particular interest to you.

Third party cookies

When you use our website, you may also be sent third party cookies.

Managing cookies

The user has the option to allow, block or remove installed ‘cookies’ on your computer by setting your browser options installed on your computer. When cookies are disabled, some available services may no longer be operational.

Your Personal Data and GDPR

What information we collect

As a business we collect, use, store and transfer different types of personal data depending on who you are.

If you are renting or letting a property through Broadhill Estate, or renting/letting a property from one of our clients, we collect and use your personal data in order for us to provide you with our services. The personal data we collect and use may include:

• Identity Data (name, marital status, title, date of birth, gender, feedback and survey responses)
• Contact Data (billing address, delivery address, email address and telephone numbers)
• Financial Data (bank account and payment details)
• Transaction Data (details about payments to and from you and other services you have purchased through us)
• Technical Data (internet protocol address, login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, identification number, online identified, location data and other similar identifying information required for the customer’s device(s) to communicate with websites and applications on the internet)
• Marketing and Communications Data (your marketing preferences from us)

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us. You can ask us to rectify or update your personal information at any time by email to info@broadhillestate.com FAO of The Data Protection Officer or by writing to The Data Protection Officer, Broadhill Estate 4 Old Park Lane London W1K 1QW.

How we use your personal data

We will only use your personal data for the purposes for which we have collected it. If we need to process your personal data for a different purpose that is not compatible with the original purpose that we collected your personal data, we will let you know.

Data security

Once we have received your personal data we will use reasonable and necessary procedures and security features to try and prevent unauthorised access. For example, we limit who can access your personal data to those individuals and third parties who need to know it and who are subject to a duty of confidentiality. If we become aware of a data breach we will notify the Information Commissioner’s Office. If we believe that the data breach is serious, we may notify you in accordance with our legal requirements.

Your legal rights

Under data protection laws you have the right to protect and look after your personal data. You have the right to:

• ask us for the personal data that we hold and process about you (this is commonly known as a data subject access request). You have rights to the following information:

– the purpose(s) for which we are processing your information;
– the categories of personal information we hold about you
– the recipients or categories of recipient to whom the personal data have been or will be disclosed;
– the period for which we will store your information, or the criteria used to determine that period;

• prevent the use of your personal data for marketing purposes by;

– informing a Broadhill Estate telephone operator; or
– by ticking the relevant boxes on the data collection forms; or
– by emailing info@broadhillestate.com

The rights listed above may apply in certain circumstances, and so we may not always be able to comply with your request to exercise these rights. We will usually respond to a request from you to exercise your rights within 1 month of receipt, but it might take longer if your request is particularly complex or if you have made a number of requests. Please be aware that we may need to process your personal data and/or request specific information from you to help us comply with your request. You will not usually have to pay a fee to exercise these rights, but we reserve the right to if your request is clearly unfounded, repetitive or excessive, alternatively we may refuse to comply with your request.

Complaints and Feedback

If you would like to speak to us about how we handle your personal data, please contact our Data Protection Officer in the first instance at info@broadhillestate.com. You can also complain to the Information Commissioner’s Office who is the UK supervisory authority for data protection issues.

The ICO’s telephone number is: 0303 123 1113